Refund policy

1. Eligibility:

• Returns are accepted within 30 days from the date of purchase.
• The product must be unused, in its original packaging, and in the same condition as received.

2. Return Procedure:

• To initiate a return, please email us (info@zrkey.com) within the 30-day window. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
• Clearly mark the RMA number on the outside of the package being returned.
• Return the product along with all original accessories, documentation, and packaging to the address provided by our customer service team.

3. Return Shipping:

• The buyer is responsible for covering the return shipping costs.
• At your request, we can email you a return label, and deduct the cost of the label from your refund. 
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you asked for a return label, it will be deducted from your refund. 
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

5. Exceptions:

• Refunds will not be issued for products that are returned incomplete, damaged, or used.

6. Contact Us:

• If you have any questions about our return policy or need assistance with your return, please contact us. 

By completing a purchase from our store, you acknowledge that you have read, understood, and agreed to our return policy.

This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date information regarding returns and exchanges.